Course description

The course description is available in Croatian only.

Definicija i povijesni razvoj FM-a, pregled FM industrije u EU i
Hrvatskoj
Kreiranje ciljeva odjela u skladu sa strategijom tvrtke
Pregled procesa i usluga koji su sastavni dio
Upravljanja resursima i uslugama
Pregled procesa i usluga koji su sastavni dio
Upravljanja resursima i uslugama
Nema nastave
Odabir optimalnog modela
Upravljanja resursima i uslugama
Priprema dokumentacije za natječaj za odabir izvođača usluga
Alati za evaluaciju ponuda
Komunikacija sa korisnicima usluga (davanje informacije, traženje povratne informacije, kako reći ?NE? korisniku usluga)
Ključni pokazatelji uspješnosti
Upravljanja resursima i uslugama
Nema nastave

When and where

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sigificance of Facility management in the business environment
Organize FM in order to fully support realization of Organization trategic goals
Select FM management model based on the internal processes and situation on the FM market
Create specification for bidding process of selection of external Facility Management provider
Rank quality of quotes obtained in bidding process
Develop Communication skills necessary for interaction with Facility Management customers
Evaluate process performance using Key Performance Indicators (KPI)

Exam dates for this academic year are not published yet. Last year's dates:

within 10 days within 30 days later past
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