Quality Office

The Quality Office coordinates the activities of the quality management system at the Zagreb University of Applied Sciences. TVZ’s quality system is based on the Standards and Guidelines for Quality Assurance in the European Higher Education Area (ESG) and the HRN EN ISO 9001 standard. The Office’s activities include monitoring and improving quality assurance processes, preparing and conducting internal and external audits, collecting performance indicators, evaluating stakeholder satisfaction, and preparing and publishing relevant documents and reports.