Quality management

• Uvod u kolegij, ocjenjivanje opći pojmovi i definicije kvalitete
• Sustavi normi, uvod u ISO 9001
• Zahtjevi na sustav upravljanja
• Prikupljanje i prikaz podataka, FMEA analiza
• Kontrola i statistika procesa
• Repeticija tema S1-S4
• Kontrola kvalitete procesa, SWOT analiza, 5S Metoda 6 sigma
• Dizajn proizvoda, projektiranje
• Metoda osam disciplina
• Kvaliteta u nabavi
• Repeticija tema S5-S9
• Nema nastave

1. ability to assess compliance with the rules and standards regulating the quality of a product or service
2. ability to choose appropriate tools for solving the quality nonconformities of process, product or service
3. ability to measure a degree of the process stability and process variability
4. ability to write a report on corrective and preventive measures to the purchaser or the mangement
5. ability to build the quality system on selected model of production or institution
6. ability to suggest activities to improve the existing processes in the organization, enhance efficiency and reduce costs
7. ability to manage the quality system of the selected model of organization or institution

Required reading

• Bilješke koje nastavnik priprema za nastavu
  J.M.Juran, Quality Control Handbook, McGraw-Hill, New York, 1989.
  Juran, Joseph Moses; Frank M. Gryna. 1993, 1999, Planiranje i analiza kvalitete. MATE d.o.o. Zagreb
  E.L.Grant, R.S.Leavenworth, Statistical Quality Control, McGraw-Hill, New York, 1988.
  Lazibat, Tonči, 2009, Upravljanje kvalitetom, Znanstv. knjiga, Zagreb.
  Oslić, Ivica, 2008, Kvaliteta i poslovna izvrsnost, MEP Consult, Zagreb
  Štajdohar-Pađen, Olga, 2009, Plivati s ISO-m i ostati živ, Kigen, Zagreb