Quality Management

• Uvod u kolegij, ocjenjivanje opći pojmovi i definicije kvalitete
• Specifičnosti programske podrške – IEEE standardi
• Sustavi normi, uvod u ISO 9001
• Zahtjevi na sustav upravljanja SDLC – Software
• Development
• Life
• Cicle
• Modeli software kvalitete
• Kontrola kvalitete procesa, SWOT analiza, 5S Metoda 6 sigma
• Fishbone model SRS – Software
• Requiements
• Specifications – Specifikacije softvera
• Kvaliteta u nabavi
• Demingov PDCA model
• Znanost o kvaliteti TQM – Total
• Quality
• Management – potpuno upravljanje kvalitetom
• Nema nastave

1. Analyse concept of quality in general and the quality of the information system
2. Assess the importance of quality management for successful business.
3. Formulate the characteristics of the quality of the information system
4. Compare the ISO system and the TQM system.
5. ability to estimate to what point the regulations and norms concerning the quality of products or services are law-abiding
6. ability to propose the activities which will introduce advancements in the existing processes in an organisation, to increase efficiency and reduce costs
7. ability to manage the quality system in a chosen model of a work organisation or institution

Required reading

• Skripta sa predavanja
  J.M.Juran, Quality Control Handbook, McGraw-Hill, New York, 1989.
  Juran, Joseph Moses; Frank M. Gryna. 1993, 1999, Planiranje i analiza kvalitete. MATE d.o.o. Zagreb
  Galin, D. Software Quality, 2018. Wiley-IEEE Press