Role of Government Officials in Transformation Process of Government into e-Government

In order to efficiently offer government services and start the process of an integrated informatization of goverment organizations via ICT, it is necessary to develop strategic plans and assess the readiness of government to reach these goals.When assessing the readiness of government for e-government it is necessary to focus our attention on basic government tasks and determine the basic business processes and according to the results start implementing and integrating the government into e-government. In addition, the assessment of government officials' readiness, their competence, as well as the assessment of users of government services and their readiness to use the services via ICT is also of great necessity. Informatization effects can be great only if governments turn away from creating an electronic front-office and focus on the huge back-office systems and processes – that is, to business processes of a government as a whole and to their informatization. This paper presents the framework for assessment of government readiness for the process of informatization, i.e. the process toward e-government. It is based on the researches conducted around the world and gives guidelines for similar or complementary researches.