Evaluation in public relations – sentiment and social media analysis of Croatia Airlines

izvorni znanstveni rad

izvorni znanstveni rad

Evaluation in public relations – sentiment and social media analysis of Croatia Airlines

Vrsta prilog sa skupa (u zborniku)
Tip izvorni znanstveni rad
Godina 2013
Nadređena publikacija Recent Advances in Information Science
Stranice str. 154-160
ISSN 1790-5109
Status objavljeno

Sažetak

This paper is focused on evaluation in public relations and the use of sentiment analysis tools. The authors define the most important characteristics of contemporary PR and how it closely intervenes with marketing profession in the process of evaluation. Sentiment analysis program SentiStrenght and Social Mention are applied for measurement of perception onf Croatia Airlines by passengers. The analysis was conducted on passengers' reviews and it showed revealed that this national airline company is perceived more positively than negatively is seen more in the positive context than negative. The authors also examined Croatia Airlines Facebook page and company's activities of public relations.

Ključne riječi

public relations; evaluation; marketing; Croatia Airlines; sentiment analysis; Facebook analysis